Zencity Listen

• How do I evaluate our communication strategy?
• How do I get a snapshot of my community?
• How do I identify unreported events?
• How do I use the geolocation tool?

• Subscriptions
• Setting Up Keyword Alerts
• Custom roundups
• Custom topic digests

• All About Topics
• Create Your Own Topic in Organic
• Creating Your Topic: Using AI for Smart Topics
• Creating Your Topic: Keyword Do's and Don'ts
• Why is my Topic not getting many results in the Organic dashboard?
• How do I hide a data item from my custom Topic?

• Organic Sentiment Model
• Organic data Relevance
• Zencity's sentiment model
• Changing sentiment
• Take a closer look
• Drivers of conversation: Source Breakdown and Channel Breakdown

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• 311 (Citizen Hotline) as an Organic Data Source

• News Reporting- PDF Reports
• News Reporting - Email Reports
• Saved News Searches
• Local News Configurations
• The News feed
• Broadcast media data sources

• Zencity Listen's Social Media Sources- Data Type & Schedule
• Instagram @Mentions
• Configuring Filters for Unofficial Data Sources
• Finding Relevant Unofficial Data Sources Across Facebook and Twitter
• Managing data sources in the Listen Dashboards
• Configuring Instagram Accounts

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• Introduction to Listen
• Starting your day with Zencity Organic
• Today's highlights
• Conversation snapshot
• Organic Customer FAQ