Zencity helps you view data from multiple data sources. Below is a table listing the various data sources, the type of data we can include, and the schedule on which it is updated.
Note that an owned account is an account managed by your organization. Features that are unique to owned accounts require that account to be connected to the dashboard.
| Network | Data type | Requirements | Schedule |
| Public pages- posts only (reels not available) | Every 3 hours | ||
| Public pages- comments on posts |
Comments for a post that was imported: * First 24 hours- every 12 hours; * 24 - 120 hours: every 24 hours |
||
| Mentions of owned accounts by public pages (posts or comments) | Connecting the owned page to the dashboard | Realtime | |
| Owned accounts- posts, reels, and comments | Connecting the owned page to the dashboard | Realtime | |
| Owned accounts- posts, reels, and comments |
Requires a Business account Connecting the owned account to the dashboard |
Realtime | |
|
Mentions of owned accounts by public profiles (posts or comments)
|
Connecting the owned account to the dashboard | Realtime | |
| Instagram Hashtags | Existing IG account connected to the dashboard | Every 3 hours | |
| Instagram public profiles- posts | Every 3 hours | ||
| Instagram public profiles- comments |
Comments for a post that was imported: * First 24 hours- every 12 hours; * 24 - 72 hours: every 24 hours Each update will include the latest 15 comments |
||
| Any specific Twitter handle- posts (tweets), mentions | Realtime | ||
| Any specific Twitter handle- comments on posts (tweets) | Every 90 minutes | ||
| Any Twitter post by keyword | Realtime | ||
| Owned company page- Posts | Connecting the owned page to the dashboard | Every 3 hours | |
| Mentions of owned company page by other pages | Connecting the owned page to the dashboard | Every 3 hours | |
| Owned company page- comments on posts | Connecting the owned page to the dashboard |
Comments for a post that was imported: * First 24 hours- every 12 hours; * 24 - 72 hours: every 24 hours |
|
| Nextdoor | Posts from agency accounts users | Connecting the user ND agency account to the dashboard | Every 3 hours |
| Comments on posts from agency account users | Connecting the user ND agency account to the dashboard | Comments for posts are updated every 3 hours, for the 100 most recent posts | |
| Local public posts | At least one ND agency account connected | Every 60 minutes | |
| Bluesky | Any specific Bluesky account - posts | every 3 hours | |
| Comments on Bluesky posts |
Comments for a post that was imported: * First 24 hours- every 12 hours; * 24 - 72 hours: every 24 hours |
||
| Threads | Owned accounts- posts | Connecting the owned account to the dashboard | Every 3 hours |
| Owned profiles- comments | Connecting the owned account to the dashboard |
Comments for a post that was imported: * First 24 hours- every 12 hours; * 24 - 72 hours: every 24 hours |
|
| YouTube | Public channels – videos | Realtime | |
| Public channels – comments on videos | Every 90 minutes | ||
| Videos by keyword | Realtime |
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