At Zencity we believe deeply in the power of putting tools in the hands of government employees that make it easier to listen to the full diversity of your citizen base, make data driven decisions, and transparently share your processes and decisions.
This welcome guide will get you onboarded to the Zencity Engage platform and outline some of the most commonly asked questions on how to perform various tasks in Zencity Engage throughout the lifecycle of your project. If you can’t find what you are looking for here, you can consult our knowledge base which has answers to common questions as well as hundreds of step-by-step how-to articles.
Your Brand Settings
First things first - you'll want to make your Zencity Engage instance a reflection of your city, county or state agency’s brand. To do this, follow the steps below:
- What are brand settings?
- How to change my organization name
- How to add my logo
- How to change the colours to match my organization’s brand
- How to change the welcome title and message
- How to set my default languages
- How to set my default time zone
- How to set up Digital Fingerprint Collection
Now that your brand is configured, you can set up your first project. A project hub is the home base providing helpful content and engagement opportunities about a particular issue, topic or project. It’s a branded, multilingual mobile-friendly, ADA-compliant interactive microsite that can contain media, documents, a sponsor message, a timeline, update pages, email subscription sign-up, social links and sharing as well as budgeting, mapping exercises, and surveys.
- How to create a new project
- How to add content to a project
- How to add an image to a project
- How to add a video to a project
- How to add a sponsor message to a project
- How to add a project phase
- How to add an important date to a project
- How to add a document to a project
- How to enable multilingual on a project
- How to use the auto translate feature for a project
- How to change the status of visibility of a project
Sometimes, projects are complicated and understanding them requires a lot of background information. Other times, it is really important to keep citizens in the loop on major activities or advancements or disruptions along the way. To keep everything organized on your project hub, you can use project updates to create dated posts on different aspects of your project. including videos, images, links and a call to action. You can also email out the update content to your subscriber base once you’ve published it.
- How to create a project update
- How to add content to a project update
- How to add an image to a project update
- How to add a video to a project update
- How to add a call to action to a project update
- How to use the auto-translate feature for a project update
- How to change the status of visibility of a project update
Engagements are the online activities that community members will participate in. You can create as many as you’d like, set them to be invite only, publicly advertised on your project hub, or locked down, requiring participants use a unique participation code. Each engagement has a series of pages that can contain content and questions in any order or quantity you’d like. We recommend using a combination of content and questions to inform participants directly in the engagement flow, simplifying the education process, and ensuring that you get higher quality feedback.
- How to create an engagement
- How to enable Digital Fingerprint Collection on an engagement
- What are the different question types available?
- How to add a feedback page to an engagement
- How to add a question to an engagement page
- How to bulk add options to a question
- How to add contextual content to an engagement page
- How to add skip logic to an engagement
- How to duplicate an engagement page
- How to delete a question from an engagement page
- How to delete content from an engagement page
- How to delete a page from an engagement
- How to reorder pages in an engagement
- How to test an engagement without collecting results
- How to use the auto-translate feature on an engagement
Launching an Engagement
Once your engagement is all set up, tested and ready to go, you’re ready to update the status to active, and start to promote it. Zencity Engage offers a series of tools to help make your engagement launch a success, by simplifying the process of bringing participants into the platform from websites and services that they are already using.
- How to change the status or visibility of an engagement
- How to invite participants to an engagement
- How to create a display widget for an engagement
- How to download my subscriber list
Whether it is a real-time check-in mid-engagement or a post-engagement analysis, Zencity Engage simplifies the process of generating actionable insights from the engagement data you’ve collected. Following these steps will walk you through the different results capabilities within the platform, including de-duplication, filtering, cross-tabulating, and visualization.
- How to analyze my results
- How to view the results dashboard for an engagement
- How to view an engagement page’s results
- How to filter responses by a quantitative question
- How to compare results of one quantitative question by another quantitative question
- How to turn off a results filter
- How to view the response rate of a question
- How to change the visualization of a chart
- How to download a chart as an image
- How to download the results of a quantitative question
- How to filter results by completed submissions
- How to filter results by language submission
- How to filter results by duplicate submissions
- How to export my results as a CSV file
Getting quick access to valuable insights is great – but closing the loop with your participant and broader citizen base is even better. You’ll build trust through transparency, and show that you’re really listening. Even better, we’ve made the process of publishing mobile-friendly, interactive web-based results reports just a single click.
- How to generate a report
- How to generate a report that excludes duplicate submissions
- How to change the visualization of a chart for a published report
- How to delete a published report