Welcome to Zencity!

What is Zencity?

Zencity is an AI-driven community engagement platform purpose built for local government that helps public servants make and defend decisions with confidence. Instead of only hearing from the “Same Ten People”, Zencity provides clear, defensible insight into what communities are experiencing, powering leaders with evidence they can bring into a council briefing or budget hearing and stand behind. 

With comprehensive community input and outreach tools and expert analytics and support, Zencity empowers government and public safety leaders to make more transparent and effective decisions, thereby earning the trust of their residents.

Click the video below for a helpful overview:

Powering the Work of Government with Community Voices 

The Value of Zencity

Traditional participation methods often amplify the voices of a few while excluding many, leading to uninformed decisions and eroded trust. Zencity overcomes this by:

• Broadening Engagement: Hearing beyond the “same ten people” to gain a representative understanding of community sentiment.
• Making Informed Decisions: Providing data-driven insights that help make transparent and effective decisions.
• Saving Time and Resources: Centralizing community input and advanced analytics on one platform to streamline processes.
• Ensuring Inclusivity: Removing barriers to engagement to hear from the entire community, including underrepresented groups.

Zencity Tools

Zencity offers a suite of tools that can be used together or separately to transform leadership and community engagement. Read below and click on the links to learn more. 

Listen: A dashboard combining and analyzing organic community feedback from across your community for continuous community insight across every channel, built into every workflow.

Ask: Reach residents directly with surveys on key questions and priorities for proactive resident engagement for input on every question, at every scale:  

• Zencity-Managed Surveys 
  • Community Survey: A recurring, online representative survey measuring resident satisfaction, with ongoing open-ended questions always viewable from a live feed and results aggregated into a report and dashboard at a regular cadence. 
  • Blockwise Survey: A recurring, online representative survey used by law enforcement agencies to measure resident safety and trust levels, with ongoing open-ended questions always viewable from a live feed and results aggregated into a report and dashboard quarterly.
  • Pulse Survey: Actively engage your community with fully customized, short and representative surveys designed to understand your residents’ needs and priorities on pressing issues and strategic projects.
• DIY Engagements: Build your own surveys for self-distribution, with question types like participatory budgeting and pin drops specifically built for government.
• Post-interaction Survey: Improve community services with continuous resident satisfaction polls for data-driven performance recommendations.

Communicate: Your hub for outbound government communications: social media publishing and analytics, digital community engagement site updates that allow you to create pages for local projects and initiatives, and contacts management, all in one place. 

Learn More

For further information, check out the Zencity Glossary of important terms and features. Once you are logged into the platform and ready to explore, move forward to our Using the Platform section for a deeper introduction to each of our features with helpful tutorials.