Quick Start: Creating and Sending Your First Newsletter

This quick start guide walks you through the process of creating, sending, and tracking your first newsletter campaign with Zencity.

Prepare Your Sender Address & Contact List

Before sending your first campaign, make sure your sender address and contact list are set up.

Sender Address

• Your default sender address is the Zencity domain.

• You can add additional addresses or validate your entire domain.

• You may only use addresses that you own or manage.

Learn more:

• How to add a sender address

• How to validate a sending domain

Contact List

• By default, your account includes one list called MyFirstTest, preloaded with your email address.

• You can create unlimited contact lists in Zencity.

• Personalize campaigns with contact properties (e.g., name, city, age) for more engaging communication.

Learn more:

• Managing your contact lists

Create Your Campaign

1. From the Campaigns page, click Create a campaign.

2. Fill out the setup fields:

   • Campaign name: An internal identifier, visible only to you.

   • Language: Select the preferred language for your campaign.

   • Contact list: Choose which residents to target.

   • Content: Design your newsletter with Zencity’s Email Editor.

Each section will display a green checkmark once it’s completed.

Design & Send Your Campaign

1. Click Design email to select a template from the gallery.

2. Customize it using the drag-and-drop Email Editor.

3. Complete the Subject line and From field details:

   • Subject line: The headline residents see in their inbox.

   • From field: The sender name and address displayed to residents.

Preview & Test

• Use the Preview feature to see how your email looks on desktop and mobile.

• Send a test email to review the final design before launch.

Review & Send

When your design is complete, click Review & Send:

• Confirm all campaign details.

• Choose to send immediately or schedule delivery for up to 60 days in advance.

Note: Once scheduled, a campaign cannot be edited. To make changes, cancel, edit, and reschedule.

Track Your Campaign

After your newsletter is sent, monitor performance on the Campaigns page. Click on your campaign name to access detailed analytics, including:

• Open rates

• Click-through rates

• Unsubscribes

Use interactive graphs to visualize engagement and export results as a CSV file for further analysis.

Congratulations—you’ve sent your first newsletter via Zencity!