How to add a sender address?

You can send newsletters from multiple email addresses and domains in Zencity. To ensure deliverability and compliance, each sender address or domain must be validated before it can be used.

Adding Sender Addresses

1. Go to Newsletters → Account → Add a Sender Domain or Address.

2. Click Add a Sender Address.

3. Fill in the required fields and click Add.

4. A confirmation email will be sent to the new sender address.

   • Open the email and click the confirmation link to activate the address.

   • If the address belongs to a colleague or customer, ask them to forward you the confirmation link (without clicking it) so you can complete the process.

Once validated, the status will change to Active, and the address will be ready to use in your campaigns.

Adding a Domain

Instead of validating individual email addresses one by one, you can add and validate an entire domain. This is useful if you plan to send from multiple addresses within the same domain.

• Once validated, all addresses under that domain will be automatically approved for sending.

• This saves time and simplifies management for larger teams.

We recommend this option if you have many sender addresses from the same domain.

Read more about here: How to validate an entire sending domain? 

Using Free Email Providers

When sending from free email services (like Gmail, Yahoo, Outlook, or AOL), you may encounter deliverability issues:

• Emails are more likely to land in spam or junk folders.

• In some cases, the email may not be delivered at all.

For best results, we recommend sending newsletters from an official city or organization domain rather than a personal or free-mail address.

Congratulations! Once validated, your sender addresses and domains are ready for use in Zencity newsletters.