Fixing incorrect translation on a questionnaire

At a Glance

Identify and correct missing or incorrect translations in your questionnaire content. Edit individual questions, options, and support text directly in the translation interface to ensure accurate multilingual content.

Core Steps

1. Navigate to Ask > Surveys > Build select your survey
   
   
2. Navigate to your questionnaire and open the Translations sidebar
   
   
   
   
3. Click on a question block with incorrect or missing translation (indicated by blue outline when selected)
   
   
4. Click the edit icon on the question block to open the translation editor
    
5. Review the red warning box highlighting translation issues. If you wish to ignore the suggestion click the 'Ignore' button. 
   
   
6. Edit the translation fields and click Save to apply changes

In-Depth Guide

To identify content needing translation fixes

The translation sidebar provides clear indicators for languages requiring attention:

1. Check translation status: Look for languages with red indicator dots and "Fix X Missing Translations" text
2. Select problematic language: Click on the language name to view content in that language
3. Locate missing translations: Questions and content with translation issues display "Missing Translation" warnings
4. Review content systematically: Navigate through your questionnaire using Previous and Next buttons to find all issues

To fix missing translations

1. Select content to edit: Click on the question block containing missing translations. The selected block will show a blue outline
2. Open the editor: Click the edit icon that appears on the selected question block
3. Address missing elements: In the question editor modal, you'll see:
   • Red warning box at the top highlighting missing translation elements
   • "Missing Translation" indicators next to specific fields
   • Ignore options to copy default language text
4. Provide translations: Fill in translation fields for:
   • Question text
   • Support text
   • Answer options
   • Helper text
5. Save changes: Click Save to apply your translations, or Cancel to revert to the preview view

To correct incorrect translations

1. Identify incorrect content: Review translated content in the selected language view
2. Edit specific elements: Click on questions with incorrect translations and open the editor
3. Override translations: Replace incorrect text with accurate translations in the appropriate fields
4. Verify context: Ensure translations maintain the same meaning and tone as the original content
5. Apply corrections: Click Save to update the translations

Understanding the Details

How It Works

Missing Translation Detection: The system identifies untranslated content by comparing available translations against all questionnaire elements that require localization.

Translation Override: When you edit translations manually, your custom text overrides any automatic translation for that specific field.

Real-time Updates: Translation status updates immediately after saving changes, removing warning indicators for completed translations.

Ignore Functionality: Clicking "Ignore" copies the default language text into the current language field, marking that item as translated without requiring manual input.

Translation Editor Features

Visual Warnings: Red warning boxes clearly highlight all missing translation elements in a single view.

Field-by-Field Editing: Each translatable element (question, options, support text) can be edited independently.

Original Text Reference: Default language text remains visible for context while editing translations.

Bulk Actions: Address multiple missing translations within a single question simultaneously.

Advanced Scenarios

Handling Special Characters: If content contains special characters that cannot be translated, they will display as-is in the translation fields.

Long-form Content: For extensive text blocks, ensure translations maintain appropriate length and formatting for the target language.

Technical Terms: Consider whether technical terms should be translated or remain in the original language for clarity.

Cultural Adaptation: Beyond literal translation, adapt content to be culturally appropriate for the target audience.

Important Notes

• Translation completeness: All fields must be addressed to remove the "missing translations" indicator
• Quality control: Auto-translations provide a starting point but should be reviewed for accuracy and cultural appropriateness
• Consistent terminology: Use consistent translations for recurring terms throughout your questionnaire
• Preview verification: Always preview your translations in context to ensure proper formatting and flow

⚠️ Manual translation overrides are permanent and will not be updated if you modify the original default language content.