Multilingual Explained

The Multilingual feature is the ability to offer your projects, project updates, engagements and idea boards in additional languages. At the moment we currently offer 12 languages including Amharic, Traditional Chinese, Simplified Chinese, Vietnamese, Tagalog, Somali, Haitian Creole, Punjabi, French, Spanish, Portuguese and English, as the default.

The languages chosen for the Multilingual feature on the Project Overview are the languages that will then be available for all of the Project updates, Engagements and Idea boards. Admins can select languages specifically on Engagements and Idea Boards. Project Updates will have the same options as chosen for the Project. 

The multilingual capability, when enabled will translate all of the system controlled text e.g. buttons, pop up box information and instructions into your chosen language. 

The Auto-Translation feature is the ability to use google translate to translate added content into 12 other languages (the same as those listed above.) 

The difference between Multilingual and Auto-translation is that Multilingual is used for the system text (controlled by Zencity Engage - which cannot be edited by an Admin) and Auto-Translation is used for Admin added content. 

We highly recommend that you allow adequate time to have a professional translator/native speaker check language auto-translations before publicly advertising them for your community to view and participate in. 

Please be aware that at the moment text in images and Supporting Documents cannot be translated, as such we recommend that you add the different language versions to your project so there is equal access. 

Once languages are added an 'Editing Language' button will appear at the top that will enable the admin to manually override/edit translations for the different language pages. 

If you run auto translation and then edit or add additional content to the English version of your engagement, you will have to rerun auto translation so that the new content is translated into your selected languages.