Training Videos: Full Library

Browse our full collection of training videos to learn how to get started with Zencity and build your skills over time. 

These short videos are designed to support your onboarding, introduce platform tools, and show real examples of how local governments use Zencity.

All videos are also available in this playlist: 

👉 Customer Training Videos

Organic

▶️ Organic for Social Listening

Learn about how to use Organic in Zencity for social listening, connecting to the conversations happening in your community. Covers the Dashboard, Data Sources, custom topics, News Feed, Subscriptions, and Reports in Organic.

▶️ Organic for Communications Management

Learn about how to use Organic in Zencity for measuring your impact, managing your social accounts, and communicating with your community. Covers using Publishing and the Press Release Generator in Organic.

▶️ Customizing Organic to Meet Your Needs

Walk through Organic with us as we take a look at how an example city could customize their setup to monitor relevant sentiment on a specific capital project. Covers custom topics (formerly called projects), Saved Searches in the News Feed, optimizing Data Sources, and custom Reporting in Organic.

▶️ Organic Custom Topic Setup

Learn how to build an Organic custom topic (formerly called projects) dashboard. Covers custom topics in Organic.

▶️ Navigating the Organic News Feed

Learn how to navigate your the News Feed. Covers News Feed Configuration, News Sources, Press Release Generator, and News Reports in Organic.

▶️ Understanding Analyst Insights

Learn about our custom Organic reports, crafted by our data experts. Covers why to request Insights and the difference between Insights and Projects (now called custom topics) in Organic.

Engage

▶️ Engage Home Screen Setup

Learn how to customize your Engage Home Screen.

▶️ Connect to Residents with Engage
A tour of Engage’s main features—projects, engagements, and public pages—to help you start collecting community input.

▶️ Creating & Editing an Engage Project
Step-by-step walkthrough of building and customizing a project page in Engage.

▶️ Creating & Editing an Engagement Survey
Learn how to build effective survey questions, set up your engagement, and publish it to your community.

▶️ Optimizing Your Engage Project

Walk through how to edit your Engage project (after generation) to best meet your needs.

Surveys

▶️ Introduction to Representative Surveys
See how Zencity’s statistically valid survey method works and how it fits into your community engagement strategy.

Reporting

▶️ Take Action with Reports
An overview of the different types of reports you can create and how to share with your team or leadership.

▶️ Navigating the Zencity Report Library

Learn how to navigate your Zencity Reports.

▶️ Creating a Report with Organic and Engage Data

Learn how to create a shareable PDF report on Engage and Organic data. Choose a common topic and include social listening feedback as well as your Engagement survey feedback, for a full picture of community sentiment.

▶️ Creating a News Report Template

Learn how to create a template to generate recurring PDF News Reports.