Managing Language Options and Auto-Translation For Engagements

  • Updated
  • Only users with ‘Owner’ or ‘Builder’ status are able to activate Auto Translate features.
  • The Multilingual Capabilities must be activated on the Project for Auto Translate to be available. If you need to do this go to this article.
  • Language selections are on a per project basis, this means that different projects under the same Organization could use different languages.  The selected languages for a project can then be enabled/disabled for each individual engagement by the Admin.
  1. Ensure you are logged in to your Zencity Engage account
  2. Navigate to the 'Projects' tab on the lefthand navigation menu. 
  3. Select the project you want to use Auto Translate on. Then, from within the 'Engagements' tab of the project, select the Engagement you would like to use Auto Translate on. 
  4. Navigate to the 'Translate' tab within the engagement.
    Note: The languages available here are dependent on what you selected for the Multilingual feature on your Project Overview. You can turn off a language option for an engagement on an individual basis.



5. If only English is selected (as above) you will not see the Auto-Translation section. Select the languages you would like to Auto Translate to and click 'Save' in the bottom left hand corner. 

6. Now the Auto-Translation section should appear. 




7. At the top of the page you should also see that a grey box with 'Editing Language' with a language and dropdown arrow next to it has appeared. This is where you can select from your chosen languages to manually edit the content on those pages (e.g. if you want to correct something from the auto-translate). If you run auto translation and then edit or add additional content to the English version of your engagement, you will have to rerun auto translation so that the new content is translated into your selected languages. 


8. Make sure your Engagement is in 'Draft' mode. If your Engagement is not in 'Draft,' the 'Run Auto-Translation' button will not be clickable. You can update the status of the Engagement at the bottom of the 'Prepare for Launch' tab (make sure to click 'Save' after).



9. When you are ready, click the 'Run Auto-Translation' button and a pop up box will appear asking you to select the languages you want to auto-translate. It will also ask you about Override Existing Translation options. You can now click 'Run Auto-Translation' and the following message will appear. 




11. When the Auto-Translation is completed, you will receive an email like this. It will include any content that could not be translated so you can address this. Often these are names of people or places, companies, numbers, or words that are the same between the two languages (e.g. "No" in English and Spanish). 




12. You can then return to the Engagement, change the status to 'Active', click 'Save', then 'Preview'. 

13. In the top right corner of your Engagement Preview you will see the Language Selector. Click on this to choose the Language you would like to see the Auto Translate in. 





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