Pulse surveys

Joanna
Joanna
  • Updated

Zencity’s ad-hoc Pulse surveys provide local governments with a rapid and cost-effective way to gauge public opinion on “here and now” decision points. These brief questionnaires can cover issues as broad as vaccine hesitancy to questions as specific as satisfaction with snow removal services.

 

Note: Looking for another type of survey? For recurring resident satisfaction surveys, consider Zencity’s community survey. Law enforcement agencies interested in a recurring survey tailored to their departmental needs can read about our Blockwise solution.

 

 

Pulse surveys

Pulse surveys are short questionnaires, containing between ten and fifteen fixed questions and up to two open-ended questions, designed to gather quick results so you can make decisions on pressing issues.

 

Zencity offers two types of Pulse surveys, each built to match a different need and community size:

 

Pulse

Available for communities of all sizes, this survey is designed for highly specific questions, such as resolutions about backyard chickens or the snow removal example mentioned above. While we provide a questionnaire, crafted by our team of experts, the local government commissioning the survey is in charge of its distribution (with the aid of a shareable link, QR code, and social media and email templates from Zencity). Results are summarized within an executive summary.

 

Premium Pulse

Available for communities of more than 20,000 residents, this survey is intended for gathering input from a large, representative sample of your residents on questions like how to allocate ARPA funding or the expansion of broadband infrastructure. Distribution is entirely handled by Zencity, with a representative sample guarantee. Results are presented within a survey report.

 

Both Pulse surveys include the same approximate five to eight week turnaround time, and the same format of approximately twelve to seventeen questions.

 

 

Survey process

Let’s review what you can expect when you run a Pulse or Pulse Premium survey:

 

When you run a Pulse survey with Zencity, here’s the process you can expect:

  1. Define the issue or initiative you are interested in with the Zencity team

  2. Approve the questionnaire, crafted by a team of Zencity experts, with options to customize it to your community

  3. Utilize Zencity resources, including best practices, a shareable link and QR code, and social media and email templates to distribute the survey across your community

  4. About five to eight weeks after the survey start date, you will receive an executive report containing the results and actionable analysis

 

When you run a Premium Pulse survey with Zencity, here’s the process you can expect:

  1. Define the issue or initiative you are interested in with the Zencity team

  2. Approve the questionnaire, crafted by a team of Zencity experts, with options to customize it to your community

  3. Zencity digitally distributes the questionnaire to your residents, using census data to reach a representative sample of your community

  4. About five to eight weeks after the survey start date, you will receive an executive report containing the results and actionable analysis

 

Choosing a Pulse survey

To discuss which Pulse survey option is right for your community and the question you want to answer, take a look out this side-by-side comparison chart or reach out to your dedicated Customer Success Manager by email or via the chat below.

 

 

 

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