Your Guide to Zencity Engage

Tim Booker
Tim Booker
  • Updated

At Zencity we believe deeply in the power of putting tools in the hands of government employees that make it easier to listen to the full diversity of your citizen base, make data driven decisions, and transparently share your processes and decisions.

This welcome guide will get you onboarded to the Zencity Engage platform and outline some of the most commonly asked questions on how to perform various tasks in Zencity Engage throughout the lifecycle of your project. If you can’t find what you are looking for here, you can consult our knowledge base which has answers to common questions as well as hundreds of step-by-step how-to articles.

 

Your Zencity Engage Account

First things first – Once your Zencity Engage instance has been created you will receive an email asking you to confirm your account. If you don’t see the email, please check your spam folder. If you still don’t see your email please reach out to your customer success manager. The following video and articles can help you if you get stuck along the way:

 

Your Brand Settings

Once you’re logged in, it is time to make your Zencity Engage instance a reflection of your city, county or state agency’s brand.  To do this, follow the steps below:

 

Project Hubs

Now that your brand is configured, you can set up the free project included in your trial. A project hub is the home base providing helpful content and engagement opportunities about a particular issue, topic or project. It’s a branded, multilingual mobile-friendly, ADA-compliant interactive microsite that can contain media, documents, a sponsor message, a timeline, update pages, email subscription sign-up, social links and sharing as well as budgeting, mapping exercises and surveys.

 

Project Updates

Sometimes, projects are complicated and understanding them requires a lot of background information. Other times, it is really important to keep citizens in the loop on major activities or advancements or disruptions along the way. To keep everything organized on your project hub, you can use project updates to create dated posts on different aspects of your project. including videos, images, links and a call to action. You can also email out the update content to your subscriber base once you’ve published it.

 

Engagement Setup

Engagements are the online activities that community members will participate in. You can create as many as you’d like, set them to be invite only, publicly advertised on your project hub, or locked down, requiring participants use a unique participation code. Each engagement has a series of pages that can contain content and questions in any order or quantity you’d like. We recommend using a combination of content and questions to inform participants directly in the engagement flow, simplifying the education process, and ensuring that you get higher quality feedback.

 

Launching an Engagement

Once your engagement is all set up, tested and ready to go, you’re ready to update the status to active, and start to promote it. Zencity Engage offers a series of tools to help make your engagement launch a success, by simplifying the process of bringing participants into the platform from websites and services that they are already using. 

 

Results

Whether it is a real-time check-in mid-engagement or a post-engagement analysis, Zencity Engage simplifies the process of generating actionable insights from the engagement data you’ve collected.  Following these steps will walk you through the different results capabilities within the platform, including de-duplication, filtering, cross-tabulating, and visualization.

 

Report Publishing

Getting quick access to valuable insights is great – but closing the loop with your participant and broader citizen base is even better. You’ll build trust through transparency, and show that you’re really listening. Even better, we’ve made the process of publishing mobile-friendly, interactive web-based results reports just a single click.

 

 

 

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