In addition to your main dashboard, which displays data and analytics from every conversation found in your connected channels, you can choose to narrow in on one conversation in particular, also known as a project. From a specific initiative to a general policy area, projects help you understand what residents are saying or feeling about the issue at hand, and measure changes in the conversation over time.

What do projects cover?

Projects can span a range of topics, including:

  • General, recurring policy areas, like the budget or housing

  • Timely issues, like COVID-19 or a severe weather event

  • Issues that are highly specific to your area, like the redevelopment of a local warehouse or an upcoming e-scooter resolution

When you enter a project, you’ll see all the same widgets as you are used to from your main dashboard, such as volume of interactions, sentiment analysis and breakdown by channels. However, each one will display just the slice of the conversation that relates to the project’s topic.

Unlike searching your data by a keyword, projects:

  • Continuously compile relevant data items, so you can track trends and changes in the conversation over time

  • Come with automatic alerts, so you’ll receive an email and see a notification in your dashboard (under What's New) any time there’s a notable change in the data. You can also subscribe to regular email summaries of the projects you’re most interested in from Subscriptions.

  • Allow you to quickly create and share reports summarizing project data, by clicking on “Create a Report” in the right hand side menu within any project

How do I follow a project?

From your main dashboard, navigate to Projects in the left hand menu. There, you’ll see all active projects, which include any projects Zencity created for your community during your onboarding, as well as frequently-used projects across all local governments. You can browse that list and hit the ‘Following’ button on any project you’re interested in. To see the whole list of projects you’re following, head over to the Following tab.

Once you’re following projects, you’ll see them appear in the On Your Desk widget in your main dashboard. If you’re not following any projects, that area will display the projects that generated the most interactions in your community’s conversation.

How do I create a project?

If there’s a topic missing from the list you see in the Active tab of Projects, that you want to get more data on, click ‘Create a New Project’ in the top right hand corner.

From there, you have three options:

  1. Define your project using a template

  2. Build the search definition from scratch

  3. Request that a Zencity analyst sets up a project for you

For more detailed instructions on how to create your own project, follow these steps.

Note: This feature is in beta. If it’s not enabled for you yet, then you will be taken straight to the request assistance form (option #3). If you would like to be able to create your own project from a template or from scratch, please contact your Customer Success Manager by email or through the chat below.

How can I use projects?

You can use projects to prepare for an upcoming decision by monitoring how the conversation around an event, initiative or policy area has changed over time. In addition, you can share reports with relevant stakeholders to integrate data into your decision. You can also use projects as a retrospective evaluation tool to assess the community’s reaction following an event, initiative or policy decision.

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