We have revamped our filters at the top of the dashboard to make it easier for you to find the information you are interested in. The new filters provide you with more control, enable you to select multiple items, and are overall easier to use.  For example: view a dashboard specifically of negative sentiment on sanitation issues in a couple of neighborhoods that had a trash collection issue, or check out the positive sentiment items in culture after a local music festival was held. There’s a number of ways to use the new filters to help you find the insights you are looking for. 

Here is a quick overview of each filter: 


The date filter is now in a new, easy to find location at the top left of the dashboard. The date filter works the same as it previously did, allowing you to select the timeframe you are interested in - either a week, month, year, or any custom range of your choosing. 


The topic filter allows you to focus on one or multiple categories. This can be used to view related categories together, focus on a singular topic, or exclude certain topics that are less interesting to you.

  • To exclude certain topics, use the ‘Select All’ button at the top, and then unclick the topics you would like to exclude

  • To search for topics, use the ‘Filter Topic’ search bar or simply scroll down. 

  • To select certain sub-categories, use the arrows to the right of the category to see the sub-categories.


Filtering sentiment is simple. You can focus on positive, negative, or neutral sentiment. If you would like to see two of them together, just select both (for example: negative and neutral). 


ZenCity collects data from all of your city’s official sources like your city’s Facebook page, official Twitter handle, and any other communication source managed by the city. ZenCity also collects data from many other sources not managed by the city which we call ‘unoffical’. It can be interesting to look at these types of sources separately in order to get a better idea of what information the city is putting out there versus what’s being talked about organically. 


You can filter by source type - City Hotline (311), social media, or local media, or even filter by a particular source (or multiple sources).  

  • Search a particular source by using the ‘Filter Source’ search bar. You can also use this to check if we are collecting a source. 

  • Choose an entire source type  - either city hotline (311), social media, or local media. Use this to compare feedback coming in on different channels. 

  • Use the arrows next to each source type to see the actual sources in each type. Select one or multiple sources to hone in on the data you are interested in. 

  • If you would like to exclude certain sources from your filter, select all (at the top) and unclick the sources which you would like to exclude. 

  • If you are searching for a particular date range during which a source or source type did not provide any data, the option will not appear. For example, if you are filtered to November 5, 2018 and there were no local news articles on that day, the option of ‘Local News’ will not appear. 


Lastly, use the location filter to look at data in a particular neighborhood or multiple neighborhoods. With the new filters, you are able to select multiple neighborhoods at once. You may use the search bar to find the neighborhoods you are interested in, or simply scroll down. 

There is so much you can do with these filters to help you find the exact information you are looking for. For example, if you know your city is having certain public safety issues,  you may be interested to look at only negative discourse in the Public Safety category. Choosing those options will give you a dashboard of just that information as seen below:

When you would like to clear the filters to get back to the main dashboard, just click ‘clear all’ on the left. 

Did this answer your question?