Sometimes you’ll want to share information you see in the ZenCity Insights platform with your coworkers or superiors. Here are a few tips to help you:
Choose Dates and Export
Before you start looking for the information you want to report, make sure you are on the time frame you are most interested in. You can update this by using the tool to the right of the search bar at the top.
If you would like to create a report of the information you are seeing, you can easily export your page to PDF by clicking on “export” in the upper right corner.
Include Relevant Data
You may also want to add selective data to a report you are working on outside of the ZenCity Insights platform. In order export specific items, you can save them as a picture using the three dots in the upper right corner of any item and easily add them to a report or presentation. Here are a few examples of what you can include:
Volume of Discourse
A good metric to pay attention to is volume of discourse. You can look at this for different time periods and see how it changes in various topics. This is available on your dashboard, any time period, topic, or project.
You can also look at the level of discourse for different topics over time. This is available on your dashboard, any time period, topic, or project.
ZenCity’s sophisticated artificial intelligence knows how to ascribe sentiment to all interactions. You can view the sentiment overview on any topic or project for any period of time. Hover over each color on the graph to see the exact percentage breakdown of sentiment.
Distribution of Topics
It is important to understand the discourse surrounding an initiative and why it is creating buzz. For instance, in a project about gas wells, it is clear that the topic of infrastructure was a leading complaint, while environment was less of a concern.
Pro tip: Hover over each topic to see the exact amount of discourse and breakdown of sentiment.
There’s a lot of different ways to create presentations and reports from ZenCity Insights. If you need help finding the most relevant information you can always reach out to your Customer Success Manager.