Staying up to date with what’s going on in your community is a great way to engage. The ZenCity Insights platform can help you see what is most relevant and provide actionable insights for engagement strategies. There’s a few good tools on the dashboard that can help you do this:
The word cloud shows you the most commonly used words among your residents for whichever time period you are looking at. The more popular the words are, the larger they will appear in the cloud.
Pro-tip: If something in the word cloud piques your interest, you can always click on it to find out more information.
You can always check out the most trending topics on the dashboard along with their sentiment. Hover over the topic you are interested in to see the exact sentiment breakdown. Click on the category you are most interested for more information and sub-categories.
Pro-tip: Clicking on a category will open up a dashboard specific to that category with all the same features you have on your general dashboard.
Check out the leading stories from your dashboard. You can click on them (or click on ‘discourse’ from the menu) to see the posts with which your residents are most engaged.
Interested in a specific topic or issue? Use the search bar at the top of the page and search for a specific keyword to see the discourse on that topic. You can also filter by neighborhoods or by data source.
Pro-tip: Interested in a specific topic long-term? Ask us to create a project to follow it more easily.
We don’t want you to miss anything important, even if you don’t have a chance to check in on the platform everyday. Therefore you can subscribe to a daily digest which will summarize what happened in your city the previous day. Talk to us to personalize the topics and areas you are most concerned with in your daily digest.