People might not always call into 311 when they see something that needs the city’s attention, but they will write about it on social media. Using ZenCity Insights, you can identify these unreported requests and respond. Here are a few tips to get you started: 

Real-time Push Notifications

Get real-time updates about the issues that are most relevant to service reports. You can let us know which topics you are interested in and we will make sure you are getting the most helpful notifications. Click on a notification to find out more information on the topic in the app. 

Pro tip: You can also check out your notifications in the desktop view  by clicking on the bell icon in the upper right corner. 

Trending Topics 

  

Take note if a topic is trending or more negative than usual. Hover over the topic you are interested in to see the exact sentiment breakdown. Click on the category you are most interested for more information and sub-categories. 

Pro-tip: Clicking on a category will open up a dashboard specific to that category with all the same features you have on your general dashboard.  This will help you to identify the specific problem. 

Word Cloud

The word cloud shows you the most commonly used words among your residents for whichever time period and category you are looking at. The more popular the words are, the larger they will appear in the cloud. 

Pro-tip: If something in the word cloud piques your interest, you can always click on it to find out more information. 

Unofficial Sources

You are probably already aware of the requests coming in on the city hotline and your city's official sources, but we can help you find out about requests happening on unofficial sources. Use the filter tool at the top of the page to see unofficial sources specifically. 

Search

Is there an ongoing problem you are aware of and want to follow? Use the search bar at the top of the page and search for a specific keyword to see the discourse on that topic. You can also filter by neighborhoods or by data source.

Pro-tip: Interested in a specific topic long-term? Ask us to create a project to follow it more easily.  

Share

You can always share any information you see in the ZenCity Insights platform with responders. To save any graph as a photo, just click on the three dots in the upper right corner and share it with relevant staff. 

  

If you would like to create a PDF report of the whole dashboard you are looking at, choose the most relevant dates and click “export” in the upper right corner, next to the search bar. 

Daily Digest

We don’t want you to miss anything important, even if you don’t have a chance to check in on the platform everyday. Therefore you can subscribe to a daily digest which will summarize what happened in your city the previous day. Talk to us to personalize the topics and areas you are most concerned with in your daily digest. 

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