We know communications professionals are busy, which is why we developed real-time alerts to help you constantly stay up to date with what your residents are talking about. Make sure you have the ZenCity Insights app downloaded on your phone, so you can get alerted and check the platform while you are out of the office.
For android users download it here.
For iphone users download it here.
The app has all the same features as the web version so you can check anything you want in the office or on the go. Here are some features which might be helpful for in real-time:
Real-time Push Notifications
Get real-time updates about the issues that are most important to you. You can let us know which topics you are interested in and we will make sure you are getting the most relevant notifications. Click on a notification to find out more information on the topic in the app. This feature will help you stay ahead of the curve and put out fires before they start.
Check What’s Trending
Our platform updates every few minutes so anytime you look at it there will be the most up to date information about what’s going on in your city. Here are some of the best tools you can use to stay current:
Check in to see what topics are trending and what their sentiment is. You can hover over any topic to see the exact breakdown of their sentiment or click on it to get more information.
Pro-tip: Want to save or share with a coworker? Click on the three dots in the upper right hand corner to export the photo. This tool works with any graph or picture in the system.
Check out the word cloud at any moment to see what are the most commonly used words among your residents for whichever time period you are looking at . Use this tool to stay on top of hot topics as they are happening.
Pro-tip: If something looks intriguing to you, you can always click on it to find out more information.
Check out the leading stories from your dashboard. You can click on them (or click on ‘discourse’ from the menu) to see the posts with which your residents are most engaged.
Staying on top of leading stories in real-time can help you put out fires before they start. Use the tools in the upper right hand corner of any post to share relevant posts with your coworkers, save important posts for follow-up, or view the original source and easily respond in real-time.